Front Desk Agent

Schahet Hotels LLC; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO and Employee Discounts

401K with Match

Life Insurance and Employee Assistance Program

Referral Bonus Program

Job summary

Schahet Hotels LLC is seeking a Front Desk Agent for their Hilton Garden Inn Indianapolis Airport location. This role involves managing guest accommodations, providing exceptional service, and ensuring all guests have a memorable experience during their stay.

Qualified candidates will have a passion for customer service, strong communication skills, and preferably experience in a front desk role. The position offers great benefits including medical coverage and discounts, plus a welcoming team culture recognized as one of the best places to work.

Qualifications

• Previous experience as a Front Desk Agent or in a similar role is a plus.
• Familiarity with hotel reservation software like OnQ or Opera is a bonus.
• A passion for helping others and providing top-tier service.
• Strong verbal and organizational skills.

Responsibilities

• Greet new arrivals, provide room keys, and offer information.
• Handle online and phone reservations, managing room assignments.
• Answer guest questions about rooms, rates, and amenities.
• Handle guest complaints promptly and professionally.
• Collaborate with housekeeping for room readiness.
• Highlight available amenities and encourage guest services.
• Manage group reservations and special attention for VIP guests.

Skills

Customer Service

Communication

Experience in Front Desk Role

Familiarity with Hotel Reservation Software

Job description

Join Our Team as a Front Desk Agent at Hilton Garden Inn Indianapolis Airport!

Are you an outgoing, people-loving individual who thrives in a fast-paced environment? We’re looking for a Front Desk Agent who’s ready to provide exceptional service and create a welcoming experience for every guest! As the face of our hotel, you’ll manage guest accommodations, make their stay as enjoyable as possible, and ensure they leave with a smile.

If you're enthusiastic about delivering top-notch service, making guests feel at home, and being part of a dynamic team, we want YOU!

What You’ll Do

• Welcome Guests: Greet new arrivals with a friendly smile, provide room keys, and offer them all the info they need to enjoy their stay.
• Manage Reservations: Handle online and phone reservations, and keep things running smoothly by managing room assignments.
• Provide Excellent Service: Answer guest questions about rooms, rates, amenities, and hotel services.
• Solve Problems with a Smile: Handle guest complaints promptly and professionally, ensuring their needs are met.
• Collaborate: Work closely with housekeeping to make sure every room is pristine and ready for guests.
• Upsell Services: Highlight available amenities and encourage guests to enjoy everything our hotel has to offer!
• Personalized Service: Take care of group reservations and VIP guests, ensuring they get the special attention they deserve.

Why Schahet Hotels?

At Schahet Hotels, we're not just about providing amazing service; we're about building a culture of excellence. We've earned the title of “Best Places to Work” for the past 3 years (2021-2024), and we continue to grow! We believe that when our team members are happy, our guests are happy too. Our values, RISE (Respect, Integrity, Service, and Excitement), shape everything we do, and we’d love for you to be part of this incredible journey!

What We Offer

We believe in taking care of our team, so we offer:

• Medical, Dental, and Vision Insurance
• PTO and Employee Discounts
• 401K with Match
• Life Insurance and Employee Assistance Program
• Referral Bonus Program

What We’re Looking For

• Experience: Previous experience as a Front Desk Agent or similar role is a plus!
• Skills: Familiarity with hotel reservation software like OnQ or Opera is a bonus.
• Customer Service: A passion for helping others and providing top-tier service.
• Communication: Strong verbal and organizational skills.

Ready to Make an Impact?

If you're ready to be part of a fantastic team that’s dedicated to excellence and providing memorable guest experiences, apply today and start your journey with Schahet Hotels!

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.