Front Desk Agent

Hampton Inn and Suites Keystone; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hospitality company as a Hotel Front Desk Agent in Indianapolis! In this role, you'll manage guest check-ins, reservations, and ensure a memorable experience for all visitors. With competitive benefits and a supportive work environment, this position is ideal for those looking to grow in the hospitality industry.

Benefits

401K with Match

Employee Discount

Insurance: Medical, Dental, Vision, and Life

Employee Assistance Program

Seniority Bonus

Qualifications

• Must be able to work 3:00PM-11:00PM weekends and holidays.
• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role required.
• Experience with hotel reservations software preferred.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about the hotel, available rooms, rates, and amenities.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

PEP

Job description

Welcome to Schahet Hotels! -- Learn more about us, click on the link:Schahet Hotels Video

Are you ready to embark on a rewarding journey with one of the leading hospitality companies? Schahet Hotels has been a cornerstone of the community for over 60 years, and we are thrilled to invite passionate individuals like you to join our team.

Why Work With Us?

At Schahet Hotels, we prioritize the well-being and success of our associates. As part of our commitment to fostering a positive work environment, we offer a comprehensive benefits package, including:

• Insurance: Medical, Dental, Vision, and Life Insurance to ensure peace of mind for you and your loved ones.
• VPS: Take control of your time off.
• Employee Discount: Enjoy exclusive discounts on accommodations and amenities.
• Employee Assistance Program: Access resources and support for personal and professional challenges.
• 401K with Match: Plan for your future with our generous retirement savings plan.
• Seniority Bonus: Recognize your hard work and dedication with tenure-based bonuses.

About Us:

Ranked as the Top #10 (out of 193 hotels) Traveler Ranked hotel in Indianapolis, Indiana, the Hampton Inn and Suites Keystone is just one example of the exceptional properties within the Schahet Hotels portfolio. With properties in Indiana, New York, and Missouri, we have established ourselves as industry leaders in hospitality.

Our company culture is built on core values that guide everything we do:

• Respect
• Integrity
• Excitement
• Service

Community Partnership:

Beyond our commitment to hospitality, we are dedicated to making a positive impact in the communities we serve. Through our Schahet Hotels Outreach Program (S.H.O.P.), associates have the opportunity to volunteer, fundraise, and support various organizations and initiatives. From participating in the Clean the World program to sponsoring organizations like the Make-A-Wish Foundation and Give Kids the World, we believe in giving back and making a difference.

Join us at Schahet Hotels and become part of a family where your contributions are valued, and your potential is limitless. Apply now to start your journey with us!

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests, collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications

• Must be able to work 3:00PM-11:00PM weekends and holidays
• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
• Experience with hotel reservations software, like OnQ, PEP
• Customer service experience
• Excellent communication and organizational skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.