Fairfield Inn & Suites Bloomington - Front Desk Agent

Aimbridge Hospitality; Bloomington (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Agent for its Fairfield Inn & Suites in Bloomington, Indiana. This role focuses on providing exceptional guest service, managing check-ins/check-outs, and addressing guest inquiries. The ideal candidate will possess strong communication and multitasking skills, and have a high school diploma or equivalent. The position offers a range of benefits and opportunities for growth within a collaborative team culture.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Hotel discounts

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to deliver exceptional guest service.

Responsibilities

• Manage guest interactions and ensure satisfaction.
• Handle reservations, check-ins, and check-outs efficiently.
• Resolve guest concerns quickly and accurately.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Fairfield Inn & Suites Bloomington - Front Desk Agent Address 120 S Fairfield Dr, Bloomington, IN, 47404

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Welcome to the Fairfield Inn & Suites Bloomington. Our hotel is perfectly situated just off I-69 (SR 37), with proximity to Indiana University, and downtown Bloomington. We’re also minutes away from Cook Medical, Baxter, General Electric, Rogers Group, Indiana University Health, Otis Elevator, and Monroe Hospital. Explore nearby attractions such as General Motors, NSWC Crane Naval Base, Oliver Winery, and Boston Scientific. Enjoy local events including Indiana University football and basketball games, Little 500, the Lotus Festival, and the Hilly Hundred—benefit from free parking, shopping nearby, and a variety of restaurants within walking distance. At the Fairfield Inn & Suites Bloomington, you’ll enjoy a complimentary hot breakfast buffet daily, free WiFi, a heated indoor pool, a 24-hour fitness center, and a dedicated team committed to making your stay exceptional. Whatever brings you to Bloomington, enjoy your stay at our hotel. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

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