Front Desk Agent

Omni Severin Hotel; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

Join the Omni Severin Hotel as a Part-Time PM Front Desk Agent in downtown Indianapolis. You'll be the first point of contact for guests, ensuring a seamless check-in and check-out experience. If you excel in communication and thrive in a fast-paced environment, this is the perfect opportunity to build your hospitality career.

Benefits

Free parking

Complimentary meals during your shift

Competitive starting pay

Full benefits even for part-time roles

Qualifications

• Prior hospitality or customer service experience preferred.
• Ability to stay organized and focused in a fast-paced environment.
• Comfortable with computers and basic calculations.

Responsibilities

• Check guests in and out according to Omni’s Moments of Service.
• Handle guest questions and requests with care and professionalism.
• Process payments and adjustments accurately.

Skills

Excellent communication skills

Organizational skills

Professional attitude

Customer service experience

Second language skills

Job description

Location

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

Part-Time PM Front Desk AgentOmni Severin Hotel | Downtown Indianapolis

About Us:For over 100 years, the Omni Severin has been a landmark of luxury and hospitality in the heart of downtown Indianapolis. When you join our team, you’ll be part of a company that values dedication, teamwork, and service excellence. We offer:

Free parking Complimentary meals during your shift Competitive starting pay Full benefits (even for part-time roles!) A supportive and professional work environment

Responsibilities

As a PM Front Desk Agent, you’ll be one of the first and last points of contact for our guests — welcoming them, assisting with their needs, and ensuring a seamless check-in and check-out experience. This is an ideal opportunity for someone who enjoys working in a guest-facing role and thrives in a fast-paced setting.

What You’ll Do:

• Check guests in and out according to Omni’s Moments of Service

• Handle guest questions and requests with care and professionalism

• Set up accounts, assign rooms, and manage preferences

• Coordinate special requests across departments

• Maintain confidentiality and ensure room security

• Process payments and adjustments accurately

• Track guest preferences and maintain history files

• Document and follow up on guest concerns to ensure satisfaction

• Manage safe deposit boxes, faxes, and reports

• Communicate room status updates with Housekeeping

• Stay up to date on all hotel services, features, and promotions

Qualifications

What We’re Looking For:

• Excellent communication skills (written and verbal)

• Ability to stay organized and focused in a fast-paced environment

• Comfortable with computers and basic calculations

• A professional and courteous attitude

• Prior hospitality or customer service experience preferred

• Second language skills are a plus

Schedule:Evening and weekend shifts — ideal for students, creatives, or anyone looking for consistent part-time work.

Ready to build your hospitality career with a company that values both people and professionalism? Apply today and join the Omni Severin team!

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email [e-mail].

Source: Hospitality Online