Front Desk Agent

The Crescent Hotels Group; Huntsville (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Guest Services Agent to enhance guest experiences. In this role, you will be the welcoming face of the hotel, responsible for greeting guests, managing check-ins and check-outs, and ensuring all guest inquiries are handled with care and efficiency. Your ability to provide outstanding service while managing financial transactions will be key to maintaining the hotel's reputation for excellence. Join a team that values customer satisfaction and offers opportunities for growth in a dynamic environment. If you are passionate about hospitality and enjoy helping others, this position is perfect for you.

Qualifications

• Strong guest service skills with a focus on customer satisfaction.
• Proficient in handling financial transactions and using POS systems.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out, manage payments, and resolve guest inquiries.

Skills

Guest Service

Point-of-Sale Systems

Upselling Techniques

Problem Solving

Education

High School Diploma

Tools

Computer Systems

Job description

Description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

1. Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
2. Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
3. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
4. Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
5. Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
6. Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
7. Receive, input, retrieve and relay messages to guests.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities