Front Desk Agent- Defiance House Lodge - Powell - Bullfrog Resort and Marina

Aramark; Holladay (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to enhance guest experiences at a beautiful lodge. This role focuses on providing exceptional customer service, booking reservations, and addressing guest inquiries. Join a team that values service and teamwork, where your contributions will directly impact guest satisfaction. If you thrive in a dynamic environment and enjoy helping others, this opportunity is perfect for you. Embrace a rewarding career with growth potential and be part of a mission-driven organization that values its employees.

Qualifications

• Previous guest services experience is required.
• Demonstrates excellent customer service and communication skills.

Responsibilities

• Greet and assist guests, ensuring their needs are met.
• Book reservations and coordinate registration for guests.
• Resolve guest concerns and maintain a positive atmosphere.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Cash Handling

Education

High School Diploma

Job description

Front Desk Agent- Defiance House Lodge - Powell - Bullfrog Resort and Marina

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Job Description

The Hospitality Worker II is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

Job Responsibilities

• Greet and provide customer service to guests while anticipating their needs
• Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
• Book reservations, rentals, and coordinate registration
• Operate a register and/or software system to complete cash and credit card transactions.
• Answers phone calls and emails and delivers messages as needed.
• Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
• Coordinate resolution of guest concerns
• Communicates closely with all departments to ensure a seamless guest experience.
  
  

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Previous guest services experience required
• Previous cash handling experience preferred
• Demonstrates excellent customer service skills
• Demonstrates interpersonal and communication skills, both verbal and written
• Demonstrate organizational skills, accuracy, and attention to detail
  
  

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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