Front Desk Agent

MCR Hotels; Bowling Green (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Agent to deliver exceptional guest experiences. In this dynamic role, you will ensure smooth check-ins and check-outs, while addressing guest needs promptly. Your positive attitude and effective communication skills will be key in enhancing guest satisfaction and maintaining high performance metrics. With a commitment to employee growth, this position offers competitive benefits, including hotel discounts and health insurance. If you are ready to make a difference in the hospitality industry, this opportunity is perfect for you.

Benefits

Hotel Discounts

Paid Time Off

Health Insurance

Career Growth Opportunities

Weekly Pay

Qualifications

• Experience in hospitality or customer service preferred.
• Ability to follow guidelines and work under pressure.

Responsibilities

• Ensure all guests are checked in/out efficiently.
• Maintain up-to-date knowledge of room rates and promotions.

Skills

Customer Service

Effective Communication

Conflict Resolution

Positive Attitude

Education

High School Diploma

Job description

Join to apply for the Front Desk Agent role at MCR Hotels

Get AI-powered advice on this job and more exclusive features.

Job Overview

The Front Desk Agent is responsible for providing a friendly and efficient check-in and check-out experience for guests, addressing their needs and requests promptly and hospitably.

Key Responsibilities

1. Ensure all guests are checked in/out efficiently and follow up post-check-in to enhance guest satisfaction.
2. Maintain up-to-date knowledge of room rates and promotions.
3. Receive and document all incoming mail during shifts.

Success Metrics

• Guest satisfaction scores and feedback
• Management performance ratings
• Guest return rates

Qualifications

• Experience in hospitality or customer service preferred.
• Positive attitude and willingness to learn.
• Ability to follow guidelines and work under pressure.
• Effective communication and conflict resolution skills.
• Must be 18 years or older and available to work varied schedules including nights, weekends, and holidays.

Physical & Environmental Demands

Ability to stand for long periods, operate computers and equipment, lift up to 25 pounds, and work in a moderate noise environment.

Additional Information

MCR Hotels is a leading hotel owner-operator with a diverse portfolio across the U.S., offering competitive benefits including hotel discounts, weekly pay, paid time off, health insurance, and career growth opportunities.