Front Desk Agent

Crescent Hotels & Resorts; Huntsville (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Join a dynamic team at a forward-thinking hotel as a Guest Services Agent, where you'll play a vital role in creating memorable experiences for guests. In this engaging position, you'll greet and register guests, assist with their check-out, and ensure their inquiries are addressed promptly and efficiently. Your exceptional customer service skills will shine as you promote hotel services and resolve any issues that arise. This is an excellent opportunity to grow within the hospitality industry while contributing to the success of a well-respected establishment.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash and process various payment methods.

Responsibilities

• Greet and register guests, ensuring a smooth check-in process.
• Assist with check-out and handle financial transactions accurately.

Skills

Customer Service

Communication Skills

Problem Solving

Cash Handling

Education

High School Diploma

Hospitality Management Degree

Tools

Point-of-Sale System

Computer Skills

Job description

Westin Hotel Huntsville
6800 Governors West NW
Huntsville, AL 35806, USA

Description

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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