Front Desk Agent

Omni Hotels & Resorts; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, providing a five-star welcome to guests. Responsibilities include check-ins, guest relations, and coordinating with hotel departments. Ideal for those with customer service experience and strong communication skills.

Qualifications

• Excellent verbal and written communication skills in English.
• Previous customer service and hotel front desk experience preferred.

Responsibilities

• Process guest check-ins and check-outs following Omni’s standards.
• Listen empathetically to guest inquiries and respond appropriately.
• Document and resolve guest requests or complaints promptly.

Skills

Communication

Customer Service

Data Entry

Education

Guest Relations Training

Job description

Join to apply for the Front Desk Agent role at Omni Hotels & Resorts

Discover a luxurious oasis at the Omni Houston Hotel, located in the prestigious Uptown Post Oak/Galleria area, just minutes from Houston's attractions. Our hotel offers stunning views and a commitment to exceptional service.

Job Description

Front Desk Agents provide a five-star welcome and departure experience, serving as ambassadors during guests' stay. Responsibilities include greeting guests, providing hotel and local area information, offering amenities and services, settling accounts, resolving issues, and coordinating with hotel departments.

Responsibilities

1. Process guest check-ins and check-outs following Omni’s standards.
2. Listen empathetically to guest inquiries and respond appropriately.
3. Set up accurate guest accounts based on preferences.
4. Block rooms and prepare key packets.
5. Communicate guest requests and pertinent information to relevant departments.
6. Maintain confidentiality and ensure security of guest information.
7. Ensure accurate settlement of folios and routing of charges.
8. Maintain guest history files and accommodate room changes.
9. Document and resolve guest requests or complaints promptly.
10. Issue and secure safe deposit boxes and keys.
11. Manage guest faxes and generate reports.
12. Coordinate with Housekeeping on room status.
13. Stay informed about hotel features, services, and promotions.

Qualifications

1. Excellent verbal and written communication skills in English.
2. Efficient data entry and computer skills.
3. Ability to work well with others and under pressure.
4. Previous customer service and hotel front desk experience preferred.
5. Fluency in a foreign language and guest relations training are a plus.

Omni Hotels & Resorts is an equal opportunity employer. For assistance in applying, contact [e-mail].

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality