Front Desk Agent

Magnolia Hotels; Houston (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

Magnolia Houston Hotel is seeking a friendly front desk/guest services associate to warmly greet guests, assist with check-in and check-out, and ensure guests feel welcome throughout their stay.

You will actively promote hotel services and amenities, share local information, and collaborate with team members to anticipate and meet guest needs in a fast-paced environment.

Qualifications

• Flexibility with schedule and hours in a demanding hospitality business.
• Experience passionately providing service to others and helping guests create memorable experiences.
• People-oriented service that goes beyond expectations and fosters guest loyalty.
• Ability to communicate clearly, both verbally and in writing.
• A flexible, team-focused individual who can multitask with accuracy.

Responsibilities

• Greet arriving guests warmly and assist with check-in and check-out while remaining responsive at all times.
• Create memorable experiences with a welcoming personality and take initiative to resolve guest issues.
• Share knowledge of Magnolia Houston Hotel services and amenities to guests.
• Communicate guest feedback to staff and management to meet guest needs.
• Maintain fast-paced performance with impeccable attention to detail.

Skills

Flexibility

Guest service experience

People-oriented

Verbal and written communication

Multitasking and attention to detail

Job description

You will be an integral member of the Magnolia Houston Hotel team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.
• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun! Experience.
• Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences.
• People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator.
• Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing.
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. #Magnolia