FRONT DESK AGENT

Texas Western Hospitality; Houston (TX); On-site; USD 25,000 - 38,000; Full time

Job summary

Texas Western Hospitality is seeking a Front Desk Agent to join their team in Houston, TX. In this entry-level, full-time role, you will manage guest check-ins and requests, coordinate reservations, and assist with maintaining a welcoming environment. The position offers a salary range of $25,000 to $38,000 annually, making it a great opportunity for individuals looking to start their career in hospitality.

Qualifications

• Entry-level position, no prior experience required.
• Ability to multitask and manage time effectively.
• Strong interpersonal skills and a customer-centric attitude.

Responsibilities

• Register guests promptly and courteously, utilizing up-selling techniques.
• Handle group check-ins, check-outs and manage guest concerns.
• Maintain cleanliness in common areas and replenish breakfast.

Skills

Customer Service

Communication

Problem Solving

Job description

Join to apply for the FRONT DESK AGENT role at Texas Western Hospitality.

Responsibilities include:

1. Booking guest reservations and coordinating with the reservation center.
2. Registering guests promptly and courteously, using up-selling techniques to maximize room rates.
3. Handling group check-ins, check-outs, VIP arrivals, and guest requests.
4. Maintaining confidentiality of guest records.
5. Answering and routing calls, taking accurate guest messages.
6. Assisting with sales and marketing efforts as directed.
7. Providing wake-up calls and recording guest information.
8. Replenishing breakfast and maintaining cleanliness in common areas.
9. Performing laundry functions and ensuring the lobby is tidy.
10. Checking guests in and out, processing payments, and balancing cash at shifts' start and end.
11. Answering phones promptly and promoting hotel services and local attractions.
12. Arranging transportation and resolving guest concerns to ensure satisfaction.
13. Completing daily paperwork, handling departmental accounting, and managing guest accounts.
14. Using communication equipment effectively and maintaining a professional appearance.
15. Adhering to company policies and performing other duties as assigned.

This is an entry-level, full-time position within the hospitality industry, based in Houston, TX, with a salary range of $25,000 to $38,000 annually. Referrals can improve your chances of interviewing.