Front Desk Agent

westgate resorts; Hollister (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to serve as the face of hospitality. In this engaging role, you will create memorable experiences for guests from check-in to check-out, ensuring their comfort and satisfaction throughout their stay. Your dedication to excellent customer service and attention to detail will be key in managing guest inquiries, reservations, and billing processes. Join a vibrant team in a beautiful resort setting, where your contributions will enhance the guest experience and foster a positive work environment. This is a fantastic opportunity to grow within a company that values integrity, passion, and hard work.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with generous company match

Tuition Assistance

Employee Assistance Program (EAP)

Exclusive discounts for Team Members

Advancement & development opportunities

Qualifications

• Must be able to lift up to 15 lbs and stand for long periods.
• Strong written and verbal communication skills required.

Responsibilities

• Greet guests warmly and facilitate smooth check-in procedures.
• Manage billing procedures and handle reservations promptly.
• Provide assistance with inquiries regarding hotel amenities.

Skills

Customer Service Skills

Communication Skills

Attention to Detail

Job description

Company Description

Pay rate: $16 / hour - Use our Daily Pay benefit and get access to your pay as you need it.

Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Lakes Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Lakes team.

Job Description

As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. Your dedication to excellent customer service and meticulous attention to detail contribute to the overall success of our establishment. Your responsibilities encompass a range of duties, all executed with a strong commitment to delivering exceptional customer service:

As a Front Desk Agent, you will:

1. Greet guests warmly upon arrival, facilitating smooth check-in procedures
2. Efficiently register guests, ensuring accurate information and assigning suitable rooms
3. Issue room keys and provide necessary instructions to the guest
4. Manage telephone communications by transmitting and receiving messages professionally
5. Offer assistance with inquiries regarding hotel amenities, local attractions, and travel guidance
6. Maintain up-to-date records of room availability and guest accounts for efficient management
7. Handle billing procedures, including computing bills, collecting payments, and providing change
8. Take reservations and confirm bookings promptly and accurately
9. Record and post charges to guest ledgers, including room rates and additional services
10. Facilitate reservations for dining, transportation, entertainment, and tours as requested by guests
11. Conduct nightly bucket checks to ensure guest satisfaction and comfort
12. Demonstrate active listening skills and provide effective solutions to guests' concerns and issues

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

1. Must be able to lift up to 15 lbs and stand for long periods of time
2. Must have excellent customer service skills
3. Strong written and verbal communication skills with the ability to interact with all levels of team members and guests in an attentive and service-oriented manner
4. Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

1. Comprehensive health benefits – medical, dental and vision
2. Paid Time Off (PTO) – vacation, sick, and personal
3. Paid Holidays
4. 401K with generous company match
5. Get access to your pay as you need it with our Daily Pay benefit
6. Family benefits including pregnancy, and parental leave and adoption assistance
7. Wellness Programs
8. Flexible Spending Accounts
9. Tuition Assistance
10. Military Leave
11. Employee Assistance Program (EAP)
12. Life, Disability, Accident, Critical Illness & Hospital Insurance
13. Pet Insurance
14. Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
15. Advancement & development opportunities
16. Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.