Front Desk Agent

Jupiter Beach Resort; Florida; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

Hotel Discounts with OPAL

Friends and Family Discount

Job summary

Jupiter Beach Resort is seeking a Front Desk Agent responsible for creating a warm welcome, handling check-ins/outs, and delivering excellent guest services. You will recognize VIP guests and provide information to guests while coordinating with bell staff and other teams.

Qualifications include a high school diploma or GED, strong interpersonal skills, and effective communication. This role emphasizes patience, active listening, and the ability to manage guest requests with poise.

Qualifications

• High school diploma or GED required.
• Previous customer service experience preferred.
• Excellent written and verbal communication skills.
• Strong interpersonal and conflict-resolution abilities.
• Solid time management and organizational skills.
• Patience and active listening essential.

Responsibilities

• Greet guests on arrival and make them feel welcome.
• Acknowledge repeat and VIP guests and loyalty.
• Handle check-ins and check-outs efficiently.
• Provide front desk services and information to guests.
• Process guest payments and assist with administrative duties.
• Coordinate with bell staff and other hotel departments.

Skills

Interpersonal skills

Communication (written)

Communication (verbal)

Time management

Organizational skills

Patience

Active listening

Education

High school diploma or GED

Job description

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• Hotel Discounts with OPAL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications:

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.