Front Desk Agent

Treasure-Island-Beach-Resort; Treasure Island (FL); Vor Ort; USD 21.000 - 25.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Zusammenfassung

Treasure-Island-Beach-Resort in Treasure Island, FL is seeking a Front Desk Agent who is highly organized with excellent people skills to welcome guests and set a positive tone at every interaction. You will handle check-ins, provide information, assist with requests, and coordinate with other departments while maintaining composure and diffusing conflicts.

The ideal candidate has a high school diploma or GED, prior customer service experience, and strong communication, listening, and

Qualifikationen

• High school diploma or GED is required.
• Previous customer service experience is expected.
• Excellent written and verbal communication skills are essential.
• Strong time management and organizational abilities are needed.
• Experience in conflict resolution and maintaining composure is a plus.
• Patience and good listening skills are important for guest interactions.

Aufgaben

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and handling administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information on transport and dining options
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests

Kenntnisse

Customer service

Interpersonal skills

Written and verbal communication

Time management

Organizational skills

Conflict resolution

Patience

Active listening

Ausbildung

High school diploma or GED

Jobbeschreibung

We are looking for highly organized candidates with excellent people skills for the position of Front Desk. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages
• Processing guest payments
• Coordinating with bell service and staff management
• Being a source of information to guests on various matters such as transport and restaurant advice
• Accommodating general and unique requests
• Diffusing conflict or tense situations with guests, handling guest opportunities

Qualifications

• High school diploma or GED
• Previous customer service experience
• Exceptional interpersonal skills
• Excellent written and verbal communication
• Time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills

This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company’s mission.

The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.