Front Desk Agent

WizeHire, Inc; Hapeville (GA); On-site; USD 22,041 - 23,419; Part time

Job summary

A prominent hospitality company in Hapeville seeks a Front Desk Agent to be the first point of contact for guests. The role involves managing reservations, providing information about hotel amenities, and accurately processing check-ins and check-outs. Ideal candidates should have experience in customer service, be available for flexible schedules, and possess proficiency in Microsoft Office tools. Competitive pay of $16 - $17 hourly is offered.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.

Responsibilities

• Take reservations in person, via email, or over the phone.
• Provide guests with information about hotel amenities and dining.
• Manage guest check-ins, check-outs, and payment processing with accuracy.

Skills

Hospitality experience

Customer service

Proficiency in Microsoft Office

Job description

Sonesta Select Atlanta Airport North • Hapeville , GA , US

Posted 2 days ago

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest’s stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel’s vision, mission, and core values.

Responsibilities

• Take reservations in person, via email, or over the phone, including group bookings.
• Provide guests with information about hotel amenities, dining, and travel directions.
• Operate hotel switchboard, take calls and provide information and transfer calls
• Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process
• Handle guest check-ins, check-outs, and payment processing with accuracy.

Qualifications

• Experience in hospitality or customer service is preferred but not required.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.

Compensation

$16 - $17 hourly

About Sonesta Select Atlanta Airport North

Our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes.