Front Desk Agent

FORTH Hotel and Club

Atlanta (GA)

On-site

USD 30,000 - 40,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

Tuition Reimbursement

Hotel Discounts

401K Match

Job summary

FORTH Hotel and Club in Atlanta is seeking a Front Desk Agent to be the welcoming face of the hotel. In this role, you will provide exceptional customer service, handle guest check-ins and check-outs, and assist with local recommendations. Ideal candidates will have customer service experience, strong communication skills, and the ability to thrive under pressure. Benefits include multiple medical coverage tiers, pet insurance, tuition reimbursement, and hotel discounts.

Qualifications

Previous experience in a customer service role, preferably in a hotel or hospitality environment.
Excellent communication and interpersonal skills.
Availability to work flexible schedules, including evenings, weekends, and holidays.

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests.
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency.
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy.

Skills

Customer service

Communication skills

Problem-solving

Cash handling

Multitasking

Education

High School diploma or equivalent

Tools

Hotel property management software

Job description

Property Description

Join the Team at FORTH Hotel and Club – Atlanta’s Most Exciting Destination!

Step into the energy of Atlanta at FORTH Hotel and Club, where modern luxury meets creative spirit. Designed to bring people together, FORTH blends boutique hospitality with an elevated social experience—featuring stylish rooms, buzzing restaurants and bars, and a vibrant members’ club that celebrates culture, community, and connection.

As part of our team, you’ll have the chance to help shape a one-of-a-kind hotel experience in the heart of the city. If you’re passionate about service, thrive in dynamic environments, and want to be part of something bold and new—this is where your next chapter begins.

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Responsibilities

Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent

Benefits