Front Desk Associate

North Point Hospitality Group; Savannah (GA); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Free Parking

On Bus Route

Early Access to Earned Wages

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Travel Discounts

Competitive Pay

Job summary

North Point Hospitality Group seeks a friendly front desk associate for the DoubleTree Savannah Historic District. You will greet guests, manage check-in/check-out, and handle billing with care and discretion.

The ideal candidate brings a love for connecting with people, a positive attitude, and a team-focused mindset to deliver outstanding guest experiences in a fast-paced hotel setting.

Qualifications

• High School Diploma required.
• 2 years' front desk hotel experience preferred.
• A love for meeting new people and making meaningful connections.
• Reliability, integrity and a team spirit are valued.

Responsibilities

• Greets and welcomes guests upon arrival and assists with check-in/check-out.
• Manages billing processes and handles sensitive guest information.
• Responds to inquiries and resolves complaints promptly and empathetically.
• Maintains front desk operations and monitors guest satisfaction scores.

Skills

Customer service

Team spirit

Professional manners

Guest needs anticipation

Education

High School Diploma

Job description

Overview

We\'re looking for team members who are passionate about hospitality and dedicated to outstanding guest service. Bring your positive attitude and professionalism, and we’ll help you build a rewarding career!

Why Join Us

• Free Parking / On Bus Route
• Early Access to Earned Wages
• Medical, Dental and Vision Insurance
• 401(k) Match
• Travel Discounts
• Competitive Pay

What you\'ll do

• Uses technology to ensure best guest experience
• Greets and welcomes guests upon arrival
• Manages guest check-in, check-out and billing processes
• Handles sensitive guest information including room assignment and credit card/cash transactions
• Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity
• Meets all in-service requirements, complies with all system policies and procedures
• General administrative functions to include answering front desk main lines, responding to GXP, and tracking GSS and Trip Advisor scores

What we\'re looking for

• High School Diploma
• 2 years\' experience in hotel front desk desired
• A love for meeting new people and making meaningful connections
• A positive attitude and natural flair for customer service
• Reliability, integrity and a team spirit
• Your best professional manners
• Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
• Ability to display a consistently caring and respectful attitude
• Ability to act as a gracious host to guests, vendors and candidates for employment

About North Point Hospitality

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

The pay range for this role is: $16.00 per hour

Room Operations

DoubleTree by Hilton Savannah Historic District