Front Desk Agent

Sheraton; Atlanta (GA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

Hourly wage + tips

Medical benefits

401(k) retirement plan

Career growth opportunities

Free parking

Free breakfast

Hotel discounts

Job summary

Sheraton Galleria, Atlanta is recruiting a Front Desk Agent to welcome guests, manage check-ins/outs, and handle reservations in a newly renovated, vibrant setting. You will be the first point of contact, ensuring a memorable guest experience with professionalism and warmth.

Ideal candidates bring strong communication skills, a positive attitude, and passion for hospitality, with opportunities for growth within StepStone Hospitality, Inc.

Qualifications

• Must have comprehensive knowledge of hotel operations and guest services.
• Strong communication and interpersonal skills.
• Ability to handle difficult situations and maintain professionalism.
• CPR and first aid training preferred.
• Knowledge of applicable health, safety, and local regulations preferred.
• Ability to obtain required licenses and certificates.

Responsibilities

• Greet and assist guests with check-ins, check-outs, and reservations.
• Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.
• Process payments, verify guest information, and maintain accurate records.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer phone calls and respond to emails in a timely and courteous manner.
• Maintain a clean, organized, and inviting front desk area.

Skills

Customer service

Communication

Interpersonal skills

Hospitality knowledge

Multilingual

Education

High school diploma

Job description

Description

Sheraton Galleria, Atlanta is a beautifully renovated hotel, ideally located just minutes from Truist Park, home of the Atlanta Braves. With 278 rooms and 5,000 sq. ft. of meeting and conference space, our hotel provides a dynamic and welcoming atmosphere for both business and leisure travelers. Boasting modern amenities, stylish design, and an unbeatable location near one of the city’s most exciting sports and entertainment hubs, we offer a unique experience for our guests.

Are you passionate about hospitality and delivering exceptional guest service? We’re looking for a Front Desk Agent to join our team in a newly renovated, vibrant environment! As the first point of contact for our guests, you’ll play a key role in creating a welcoming and memorable experience.

• Greet and assist guests with check-ins, check-outs, and reservations.
• Provide excellent customer service by addressing guest inquiries and concerns with professionalism and a friendly attitude.
• Process payments, verify guest information, and maintain accurate records.
• Coordinate with other departments to ensure seamless guest experiences.
• Answer phone calls and respond to emails in a timely and courteous manner.
• Maintain a clean, organized, and inviting front desk area.

If you have strong communication skills, a positive attitude, and a passion for hospitality, we’d love to meet you!

Why Work with Us?

Sheraton Galleria has recently completed a stunning renovation, bringing new life and modern sophistication to our hotel. As part of our team, you’ll enjoy:

• Competitive hourly wage plus tips
• Competitive benefits package, including medical benefits and 401(k) retirement savings options.
• A dynamic work environment in a newly refreshed space
• Opportunities for career growth and development within StepStone Hospitality, Inc.
• A chance to engage with guests from around the world in one of Atlanta's most sought-after locations
• Free Parking
• Free Breakfast
• Hotel Discounts

Requirements

• Must have comprehensive knowledge of hotel operations and guest services
• Strong communication and interpersonal skills
• Ability to handle difficult situations and maintain professionalism
• High school education preferred; relevant training and experience required
• Previous experience in a hotel environment preferred
• Knowledge of applicable Federal, state, and local health, safety, and legal regulations
• Ability to obtain required licenses and certificates
• Additional language ability preferred
• CPR and first aid training preferred

EOE

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.