Front Desk Agent

Hyatt Regency Greenville; Greenville (SC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision

Dental

401k

Employee discounts

Job summary

Hyatt Regency Greenville seeks a dynamic Front Desk Agent for its busy hotel. Open availability including nights and weekends; compensation based on experience with benefits such as health insurance, vision, dental, 401k, employee discounts, and more.

The role involves greeting guests, processing registrations, maintaining guest accounts, and coordinating with hotel departments. Full-time hours (~30 hours/week) with day or evening shifts are available.

Qualifications

• Greet guests with a friendly, sincere welcome.
• Use operational selling techniques to maximize occupancy and rate.
• Maintain accurate cash bank and follow accounting procedures.
• Coordinate with Front Office and other departments.
• Follow safety and security procedures, including guest keys handling.

Responsibilities

• Greet guests promptly and provide a warm, professional welcome.
• Process registrations and verify guest information, payments, and room assignment.
• Maintain guest accounts and close out at checkout.
• Collaborate with hotel departments to ensure smooth operations.
• Adhere to safety, security, and emergency procedures.

Skills

Guest service

Communication

Sales techniques

Education

High school diploma or GED

Tools

Front office computer systems

Job description

Description

Hyatt Regency Greenville is seeking a dynamic Front Desk Agent for their busy hotel! Compensation is based on experience. Must have open availability, including nights and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.

Essential Job Functions

• Greet guests immediately with a friendly, sincere welcome. Maintain eye contact with guest. Use a positive, clear speaking voice, listen to guest requests and respond with appropriate action.
• Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible, and ensure that staff does the same. Maintain and provide accurate information on and promote hotel facilities.
• Maintain cash bank per accounting guidelines. Comply with all accounting procedures.
• Maintain effective communication within Front Office and related departments, and with all hotel departments. Stay aware of issues relating to front office and general hotel operations. Attend meetings as scheduled. Apprise management of any concerns or suggestions.
• Adhere to safety, security and emergency procedures, react appropriately during emergency situations, and act promptly to correct hazards. Adhere to security procedures on the handling of guest room keys, the protection of guest related information and conduct weekly inventory of guest room keys.
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc.
• Promptly complete registration process, input and retrieve information from computer, confirm pertinent information including number of guests, method of payment and length of stay, select guest room based upon guest needs/request, nonverbal confirmation of room number and rate, provide key folder containing guest room key (and club key if applicable), certificate and coupons as appropriate. Close out guest accounts at time of check out. Properly file and retrieve registration cards.
• Full-time hours available (at least 30 hours per week); flexible availability required for daytime (7am-3pm) or evening (3pm-11pm) shifts.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Must speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

High School or better.

Experience

• 1 year: Previous experience as a Front Desk Agent in a brand hotel preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.