Front Desk Agent

Atrium Hospitality LP; Grapevine (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading hotel in Grapevine as a Full-Time Front Desk Agent, where you'll provide exceptional guest services and contribute to a positive team environment. Enjoy opportunities for career growth, comprehensive health coverage, and various perks that fit your life. Be a part of a community that values service excellence, teamwork, and personal impact.

Benefits

Career Growth & Learning

401(k) plan with company match

Comprehensive Health Coverage

Paid Time Off & Vacation

DailyPay and wellness programs

Tuition reimbursement

Exclusive discounts on brands and services

Community service and volunteer programs

Qualifications

• Excellent verbal and written communication skills.
• Ability to pick up computer skills easily.
• Flexibility with respect to working days and shifts.

Responsibilities

• Provide exceptional customer service.
• Check guests in and ensure accurate information.
• Assist guests with sending and receiving packages.

Skills

Customer Service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

Hotel:

Dallas Fort Worth Embassy Suites

2401 Bass Pro Drive

Grapevine, TX 76051

Front Desk Agent

Full time

Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence

What’s in it for you?

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning - 40% of our management hires are internal promotions!
• Invest in Your Future - 401(k) plan with company match.
• Comprehensive Health Coverage - Medical, dental, and vision insurance options.
• Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact - Make a difference through Atrium’s community service and volunteer programs.

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At the Embassy Suites DFW Airport North, located in the bustling city of Grapevine, is a busy full-service hotel featuring 329 all-suite rooms with a dynamic 28K square feet of meeting space. We pride ourselves on offering exceptional guest experiences with our complimentary made to order breakfast and evening reception, on-site restaurant, indoor pool, and 24-hour fitness center. Join our team and be a part of the exceptional hospitality provided by our Atrium Associates.

At the Embassy Suites DFW Airport North, we offer not just a job, but a path to personal and professional growth. Come Grow with Us!

Starting Pay: $16.50

This role plays an important part in our culture:

Service:

• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• You will assist guests with sending and receiving faxes, packages and mail

Perseverance:

• Help to resolve problems through recovery when things aren’t quite right

Inclusion:

• You will be committed to the equitable treatment of all associates and guests as well as equal access to opportunities and resources for all, at every level of the organization.

Respect:

• You will value everyone’s contribution to the team, and we will value your contribution as a key part of our success

Innovation:

• You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and traveldirections

Teamwork:

• As needed, fulfill all job responsibilities expected of Shuttle Driver and ConciergeAttendant
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What do we need from you to be successful in this role?

• High school diploma or equivalent
• Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
• This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
• The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
• The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
• Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy