Candlewood Suites Dallas Plano East Richardson - Front Desk Agent

Aimbridge Hospitality; Plano (TX); On-site; USD 28,000 - 34,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent to deliver exceptional guest service at our all-suite hotel in Plano, Texas. This role emphasizes customer service skills and effective communication, ensuring guests have a seamless and inviting experience. Join a supportive team dedicated to creating memorable stays for all visitors.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Manage reservations, check-ins, and check-outs efficiently.
• Evaluate and select among alternative courses of action to resolve guest concerns.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Our Newly Renovated All-suite hotel near charming downtown Plano offers you all the mode amenties, and provides you with all the comforts of home. Our hotel is located on the East side of Plano, near a quaint downtown with brick-lined streets with boutiques and one of a kind eateries. We are conveniently located just off the President George Bush Parkway, and just minutes from Richardson Telecom and Technology Corridor. Great shopping is just around the at Firewheel Town Center and Collin Creek Mall. From performing arts to galleries of local artwork ArtCentre of Plano has it all. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes, so if you are looking for a place where you can grow, succeed, and belong, come join us!

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