Front Desk Agent

Courtyard by Marriott Glassboro Rowan University; Glassboro (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in New Jersey seeks a Front Desk Associate to provide outstanding guest service. The role requires handling guest check-ins/check-outs, processing payments, and resolving issues, ensuring a positive experience for all guests. Ideal candidates should have customer service experience and knowledge of local attractions.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to communicate effectively with guests and staff.
• Knowledge of local activities and attractions is a plus.

Responsibilities

• Provide superior guest services including efficient check-in/check-out.
• Process all payments according to hotel requirements.
• Resolve discrepancies with housekeeping and handle guest complaints.

Skills

Customer Service

Communication

Bilingual English/Spanish

Education

High School Graduate or Equivalent

Tools

Computer Experience

Job description

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.

Responsibilities

Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Source: Hcareers