Front Desk Agent

Courtyard-Franklin-Cool-Springs; Franklin (TN); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401K

Supplemental Insurance

Professional Growth

Travel Discounts

Job summary

Courtyard-Franklin-Cool-Springs is seeking a friendly Front Desk Agent to warmly welcome guests and set the tone for their stay. You’ll handle check-ins/outs, answer questions, and help guests with requests.

This role requires excellent English communication, comfort with computers, and accurate cash handling. Compensation based on experience with benefits including medical, dental, vision, and 401K.

Qualifications

• Excellent English communication and guest service skills.
• Comfortable using a computer to check guests in and out.
• Accurate handling of cash and card transactions.

Responsibilities

• Provide that critical first impression to guests and deliver exceptional service.
• Welcome and serve guests in person and over the phone every day.
• Check guests in and out using computer systems and handle cash/credit card transactions accurately.

Skills

Customer service

Cash handling

Computer skills

English communication

Job description

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will:

• Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.
• Welcome and serve guests in person and over the phone everyday.
• Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently. You will regularly use a computer and different software. This position requires continuous movement, standing and occasionally, you will have to lift or move up to 20 pounds.

Benefits

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online