Front Desk Agent

New Castle; Bryan (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

New Castle is seeking a Front Desk Agent to warmly welcome guests and set a positive tone at check-in and check-out in our busy Alabama hotel.

You will handle guest requests, assist with directions and luggage, process cash or credit transactions accurately, and operate front office software with courtesy and reliability.

Qualifications

• Excellent verbal and written English communication skills.
• Ability to handle cash or card transactions accurately.
• Proficiency with front desk or property management software.

Responsibilities

• Make a first impression by delivering warm hospitality to every guest.
• Make a lasting impression by courteous check-out and following up on feedback.
• Assist guests with requests, directions, and luggage as needed.
• Be accountable for accurate cash handling and message routing.
• Follow safety and security policies and escalate issues as required.

Skills

Verbal communication

Written English communication

Cash handling

Front desk software

Job description

Front Desk Agent

As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine hospitality will set the tone for their stary. This position gives you the opportunity to shine as it is a fast-paced and interactive role! As Front Desk Agent, you will:

• Make a First Impression – the person in this role must have a genuine passion to deliver a great hospitality experience – whether in person or by phone. You must want to wow the guest with your welcoming personality.
• Make a Lasting Impression – while checking the guest out, inquire about their stay and let them know you really care so if they had a problem or complaint, they share it with you. Be courteous and willing to listen!
• Enjoy Problem Solving – many guests need help with miscellaneous things – their luggage, directions, finding a good restaurant, lost luggage, a cold shower. Listen and help as best you can. You should never be too busy to help.
• Be Accountable – you will be collecting money, routing calls, taking messages, and meeting many other guest needs. You need to be accurate and efficient in your processes.
• Be a Safety & Security Agent – follow your hotel’s established safety and security policies & procedures. Anticipate problems and call management as needed.

Job Requirements

This role requires good verbal and written English communication skills. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work – exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.