Front Desk Agent - Ashton Hotel

Remington Hospitality; Fort Worth (TX); On-site; USD 25,000 - 35,000; Part time

Job summary

A forward-thinking company in the hospitality sector is seeking a Front Desk Agent for their Ashton Hotel. This entry-level role offers an exciting opportunity to engage with guests, manage check-ins and check-outs, and ensure a smooth reservation process. As a key player in the front office, you'll be responsible for cash handling and maintaining accurate records, all while providing exceptional customer service. Join a dynamic team where your contributions will enhance the guest experience and help shape the reputation of a well-respected hotel brand.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to handle cash and perform accurate transactions.

Responsibilities

• Greet and check in guests promptly and professionally.
• Manage cash handling and process hotel charges accurately.
• Understand reservations and hotel procedures effectively.

Skills

Customer Service

Cash Handling

Communication Skills

Reservation Management

Education

High School Diploma

Tools

Front Office Computer Systems

Job description

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Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately, and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual systems, including all daily transactions.
• Manage cash handling, including receiving cash, checks, and credit card information from guests for hotel charges and making correct change.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and how to handle each.
• Understand reservations and procedures, including taking same-day reservations efficiently, following cancellation and relocation procedures when necessary.

Seniority level

• Entry level

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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