Front Desk Agent

Concord Hospitality Enterprises; Fort Myers (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/dental/vision plans

Life insurance

401K options

Tuition assistance

Discounted room rates at ConcordHotels

Training & development

Job summary

Concord Hospitality’s Common Oaks property in Fort Myers, FL seeks a Front Desk & Guest Care Associate to deliver warm hospitality, assist guests, and support housekeeping and laundry tasks as needed. Marriott experience is preferred but not required; Lightspeed knowledge is desirable.

The role focuses on guest satisfaction, efficient problem resolution, and professional communication across teams. The position is full-time, on-site, with a strong emphasis on guest interaction, privacy, and

Qualifications

• Marriott front desk experience preferred, not required.
• Strong guest service mindset and professional communication.
• Ability to handle cash and payment procedures accurately.

Responsibilities

• Assist guests efficiently and courteously at the front desk.
• Maintain high level of service and hospitality throughout shifts.
• Post charges, collect payments and follow cash handling procedures.
• Manage guest mail, messages and privacy with professionalism.
• Communicate guest comments to relevant departments promptly.
• Respond quickly to calls and lobby visitors needing assistance.
• Be knowledgeable of hotel brand programs and safety procedures.

Skills

Customer service

Communication

Cash handling

Tools

Lightspeed

Job description

Description

Front Desk & Guest Care - StudioRes by Marriott

We are looking for people that have a passion for excellent customer care! This position is extremely hands on, providing public area cleaning and laundry support while covering the front desk.

Lightspeed experience desirable but not required.

Working at the Front Desk means you are THE hub of hotel activity and manage more guest interactions than any other member of the staff. Your role is key to the overall quality of a guest's stay. Your keen sense of being proactive, responsive and caring literally will define the Guest Experience.

If you enjoy engaging with others, have a winning personality and high sense of responsibility - this position is perfect for you! We have a great company culture at Common Oaks and Concord Hospitality. We value everyone and treat them with respect--team members and guests alike.

Responsibilities

As a Front Desk Associate you are responsible for giving our guests the best hospitality experience, they can have. You will achieve this by:

• Assisting guests efficiently, courteously and professionally at all times
• Maintain a high level of service and hospitality
• Promptly and effectively manage guest concerns or issues and see all are met to satisfaction in timely manner
• Post guest charges, collect payments and follow all cash handling procedures as required by Common Oaks
• Handle guest mail and messages with respect to privacy and professionalism
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
• Be a great communicator to various departments and management on guest comments and concerns
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
• Have full knowledge of hotel safety and emergency procedures

Here are some reasons our Associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Common Oaks

We are a part of highly successful and respected Concord Hospitality. Our culture is based on our Five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It is important to us to provide a great work environment for our associates, and we strive to hire the BEST associates in the market. At Common Oaks you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Qualifications

Marriott experience preferred

Experience

• Required Marriott experience preferred

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality