Front Desk Agent

ALTITUDE MANAGEMENT GROUP LLC; Florida; On-site; USD 28,000 - 34,000; Full time

Job summary

ALTITUDE MANAGEMENT GROUP LLC seeks an entry-level Front Desk/Concierge at Porsche Design Tower Miami, Sunny Isles Beach, FL. You will greet residents and guests, manage packages, and coordinate with the Concierge team to meet resident requests.

We value strong communication, basic computer and math skills, and a professional demeanor. Flexible schedule and a hospitality mindset are essential in a luxury condo setting.

Qualifications

• Must be able to speak, read and write English to facilitate communication.
• Must possess basic computer skills and basic math skills.
• Strong communication skills; detail oriented and highly organized.
• Flexible availability and ability to work a flexible schedule.
• Previous luxury experience preferred.
• Multi-task oriented and able to manage multiple duties.

Responsibilities

• Demonstrates excellent customer service, communication and time management skills.
• Maintains a friendly, courteous and professional manner with residents and guests.
• Monitors, and responds to emergency situations as needed.
• Resolves and follows up on complaints and issues.
• Works closely with Concierge to follow up on resident requests.
• Maintains daily logs, records, and forms; receives and registers packages.
• Maintains a safe and secure environment throughout the building.
• Handles emergency procedures and situations with professionalism.
• Performs tasks as delegated by Front Desk Supervisor, Assistant Property Manager and General Manager.
• Adheres to safety procedures and maintains a safe work environment.

Skills

Communication skills

Computer skills

Math skills

Time management

Detail oriented

Flexible schedule

Education

High school degree

Hospitality degree preferred

1 year luxury condo experience preferred

Job description

Job Details
Level: Entry
Job Location: Porsche Design Tower Miami - Sunny Isles Beach, FL 33160
Position Type: Full Time
Education Level: High School
Job Shift: Any

SUMMARY

• Demonstrates excellent customers service, communication and time management skills.
• Displays, at all times, a friendly, courteous and professional manner in all dealings with residents, patrons and other employees.
• Monitors elevator Emergency Response System
• Responds to emergency situations in timely and efficient manner
• Resolve and follows-up on all complaints/issues
• Works closely with the Concierge to follow up on resident’s requests.
• Maintains daily log, records, and forms
• Receives and registers all resident’s packages
• Maintains a safe and secure environment throughout the building
• Handles Porsche Design Tower Miami emergency procedures and situations with maturity and professionalism
• Performs tasks and projects as delegated by Front Desk Supervisor, Assistant Property Manager, and General Manager.
• Follows safety procedures and maintains a safe work environment
• Other duties instructed and required by property management

Qualifications

QUALIFICATIONS REQUIREMENTS

Must be able to speak, read and write English to facilitate the communication process. Must possess basic computer skills, basic math skills, and strong communication skills. Should be detailed and highly organized. Must have flexible availability. Previous luxury experience preferred. Able to work a flexible schedule. Must have good computer and communication skills, multi-task oriented.

EDUCATION AND/ OR EXPERIENCE

High school degree and degree in hospitality preferred.

One year similar experience in a luxury condominium property preferred

LANGUAGE SKILLS

Multi-language preferred. Written, spoken and reading proficiency in the English language Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to residents, guest, and other employees.

PHYSICAL DEMANDS

The physical problems described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, and talk or hear. The employee is occasionally required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds.