Front Desk Agent

Emerald Queen Casino; Fife (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent who excels in providing outstanding guest service in a vibrant hotel casino environment. This full-time position offers a competitive starting wage with a potential increase after a successful orientation period. The ideal candidate will have experience in the hotel industry, strong cash handling skills, and proficiency in MS Office. Join a team that values your contributions and offers excellent employer-paid benefits, including medical, dental, and vision coverage. If you're ready to take on a dynamic role in a fast-paced environment, this opportunity is perfect for you.

Benefits

Employer-paid medical insurance

Dental insurance

Vision insurance

Life insurance

Qualifications

• Minimum one year experience in the hotel industry required.
• Proficiency in proper English, including grammar and arithmetic skills.

Responsibilities

• Provide superior guest service and assist with registration.
• Handle cash and credit transactions accurately.

Skills

Customer Service

Cash Handling

MS Office Suite

PMS Knowledge

English Proficiency

Education

High School Diploma or GED

Job description

The Front Desk Agent is responsible for providing superior guest service to patrons of our hotel casino by greeting and assisting with the registration process and answering questions pertaining to the hotel operations. Additional duties include handling cash and credit transactions, selling gift shop items, and maintaining accurate guest information. Performs additional job duties as assigned by the department manager.

Starts at $19.86/hr and increases to $20.96/hr after successful completion of a 90-day orientation period. This full-time position offers excellent employer-paid medical, dental, vision, and life insurance benefits.

Education:

• High School Diploma or GED equivalent required

Experience & Requirements:

• Minimum one year experience in the hotel industry required
• Working knowledge of MS Office Suite
• Cash handling experience required
• PMS experience preferred
• Proficiency in proper English, including grammar, spelling, punctuation, vocabulary, and basic arithmetic skills

Physical Requirements:

• Ability to stand for longer than 8 hours
• Ability to lift up to 40 pounds
• Mobility to climb stairs regularly
• Ability to tolerate a smoke-filled environment

Additional Requirements:

• Availability to work all scheduled shifts, including day, swing, graveyard, and holidays

All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. The use of marijuana will not disqualify an applicant unless the position involves driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring applies according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to provide a brief summary of the position and are not exhaustive of all duties performed.

Licenses & Certifications:

• Required: TITLE 31/SARC
• Required: Sexual Harassment training

The employer is required to notify all applicants of their rights pursuant to federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.