Front Desk Agent

The Landing Resort and Spa; Centralia (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading resort is seeking a Front Desk Agent to enhance guest experiences through exceptional customer service and efficient front desk operations. This role requires strong communication and problem-solving skills, as well as the ability to multitask in a fast-paced environment. Full-time employees will enjoy a competitive benefits package, including medical and dental insurance, paid time off, and a 401(k) retirement plan.

Benefits

Daily Pay

Medical, Dental, and Vision Insurance

Short-Term and Long-Term Disability

Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401(k) Retirement Plan

Qualifications

• Experience in hospitality preferred.

Responsibilities

• Provide outstanding service with a friendly demeanor.
• Convey information clearly and address guest inquiries.
• Handle multiple tasks such as reservations efficiently.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking

Financial Skills

Education

High school diploma or equivalent

Tools

hotel management software

Microsoft Office

Job description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent plays a vital role in delivering exceptional guest experiences by providing excellent customer service and managing front desk operations efficiently.

KEY SKILLS & RESPONSIBILITIES

1. Customer Service Excellence: Provide outstanding service with a friendly and professional demeanor. Aim to enhance guest satisfaction.
2. Communication: Convey information clearly and address guest inquiries and concerns promptly, utilizing strong verbal and written communication skills.
3. Problem-Solving: Assess situations quickly and determine effective solutions to guest issues.
4. Multitasking: Handle multiple tasks such as reservations, check-ins, and check-outs efficiently.
5. Financial Skills: Understand and work with financial information, performing basic arithmetic as required.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in hospitality preferred.
• Familiarity with hotel management software and Microsoft Office.

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including:

• Daily Pay! Ask your Recruiter for details.
• Medical, Dental, and Vision Insurance
• Short-Term and Long-Term Disability
• Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401(k) Retirement Plan

Property Information

Application deadline for Colorado positions:
Source: Hospitality Online