Front Desk Agent

Crescent Hotels & Resorts; Englewood (CO); On-site; USD 28,000 - 38,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a Guest Services Agent for our Denver Inverness location, a Hilton Golf & Spa Resort. This role involves greeting guests, managing check-in and check-out processes, providing exceptional customer service, and handling guest inquiries. Ideal candidates will have a background in hospitality, particularly with Hilton experience, to ensure a welcoming and efficient guest experience.

Benefits

Hilton Hotel Discounts

Paid Time Off

401K Match

Free Lunches

Employee Activities and Celebrations

Qualifications

• Minimum of 6 months to 1 year previous experience in hospitality or customer service.
• Big Plus: Hilton experience particularly in OnQ.

Responsibilities

• Greet and register guests; check guests out.
• Assist guests with payment processing and resolve inquiries.
• Use up-selling techniques to promote hotel services.

Skills

Customer Service

Communication

Problem Solving

Upselling Techniques

Tools

OnQ

Job description

Description

About our property

The Denver Inverness a Hilton Golf & Spa Resort located in Englewood is an inviting suburban hotel and conference center that is devoted to creating memorable experiences for our guests, associates, owners and community. Offering a remarkable array of leisure amenities, the hotel is a true community resource and ideal setting for all of the key events in our guests’ business and personal lives.

Why work for us?
-Hilton Hotel Discounts, Career advancement
-Paid Time Off (vacation, sick, bereavement, and Holidays), 401K Match
-Free: Parking, free lunches, free pay-day breakfast, a lot of employee activities and celebrations where you can win more money, referral bonuses if you refer someone

Location: The Inverness Denver, a Hilton Golf & Spa Resort

Schedule: 5 Days a week

Shift: AM, PM or Mid shifts - Weekends and Holidays

Education, Experience, Skills:

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Big Plus: Hilton experience particularly in OnQ.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

-Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her

-Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards

-Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries

-Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy

-Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner

-Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction

-Receive, input, retrieve and relay messages to guests

Work Experience

Minimum of 6 mos. to 1-year previous experience required.

Application Deadline: June 30, 2025, or until the position has been filled.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.