Front Desk Agent

Crestline Hotels & Resorts; Dalton (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a Front Desk Agent to enhance guest experiences through effective communication and service. The successful candidate will manage check-ins, resolve guest issues, and ensure operational accuracy. Ideal for friendly individuals with a passion for hospitality and a drive to provide top-tier guest service.

Qualifications

• One year of previous experience in a similar position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Guest Satisfaction

Communication

Problem Solving

Basic Computer Skills

Education

High School Graduate or GED

Job description

3 days ago Be among the first 25 applicants

Do you love interacting with people? Are you a social person? If so, the Courtyard by Marriott Dalton has a position for you. We are currently looking for an energetic and outgoing person to join our guest service team as a Front Desk Agent.

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
  
  

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.
  
  

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

PI271850625

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

Referrals increase your chances of interviewing at Crestline Hotels & Resorts by 2x

Get notified about new Front Desk Representative jobs in Dalton, GA.

Clinic Front Office Associate Cardiology

Credit Coordinator (Part-Time) - Work Based Learning

Credit Coordinator (Part-Time) - Work Based Learning (Calhoun, Georgia, United States, 30701)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.