Front Desk Agent

The Mark Hotel; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading hotel is seeking a Guest Services Agent who embodies a passion for delivering exceptional hospitality. This role involves assisting guests throughout their stay, ensuring positive interactions, and maintaining high service standards. Candidates should be flexible, reliable, and possess strong customer service skills. Weekend availability is required for this dynamic position.

Qualifications

• Must have an upbeat, warm and positive attitude.
• Must be flexible, reliable and committed.
• Ability to work as part of a team.
• Weekend availability is required.

Responsibilities

• Achieve positive outcomes from guest queries in a timely manner.
• Demonstrate a high level of customer service at all times.
• Assist guests regarding hotel facilities in an informative manner.

Skills

Customer Service

Flexibility

Attention to Detail

Teamwork

Job description

• Must have an upbeat, warm and positive attitude.
• Embody a passion for delivering impeccable service to all guests.
• Desirous of learning and growing professionally.
• Perform quality work within deadlines with or without direct supervision
• Interact professionally with other employees, customers and suppliers.
• Work effectively as a team contributor on all assignments.
• Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Position Purpose :

As Guest Services Agent, you will provide top quality hospitality services for guests that contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Services Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

Responsibilities / Duties / Functions / Tasks

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Assist other departments, as necessary
• Assist guests regarding hotel facilities in an informative and helpful way
• Other duties as assigned

Qualifications

• Must be flexible, reliable and committed- Attendance for scheduled shifts is crucial
• An eye for details and willingness to follow directions are important
• Ability to work as part of a team
• Delivering great customer service and troubleshooting
• Weekend availability is required

Special Position Requirements

• Standing long hours.

Preferences

• Languages are a plus

Work Requirements

Work requirements for mental, physical or other important issues which relate to the job)

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