Front Desk Agent

Crestline Hotels & Resorts; Denver (CO); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401k match

Travel discounts

Educational assistance

Volunteer opportunities

Job summary

The Crestline Hotels & Resorts property in Denver is seeking a Full-Time Front Desk Agent to warmly welcome guests, check them in and out, handle phone calls, and fulfill special requests in line with hotel policies.

Responsibilities include maintaining knowledge of hotel features, daily operations, guest billing, and coordinating with other departments to ensure a seamless guest experience.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer department telephone within 3 rings with proper greeting.
• Process guest check-ins and verify registration information.
• Handle guest requests for services or information and communicate to departments.
• Maintain knowledge of hotel features, hours of operation, rates, packages, and promotions.
• Coordinate with Bell Person for luggage and escort as needed.
• Handle overbooked or walked-in guests and manage wake-up calls.
• Process adjustments and guest charges as required.

Education

High School Graduate or GED

One year previous experience in a similar hotel position

Basic computer skills

Job description

The Fairfield Inn & Suites at Denver Airport is looking for a Full-Time Front Desk Agent*

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back‑up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake‑up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in‑house guest ledger report; report discrepancies to Manager.
• Process all check‑outs.
• Process adjustment vouchers, paid‑outs, correction vouchers, miscellaneous charges.

Education And Experience

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include:

• Health and Welfare plans to include Medical/Dental/Vision options
• Competitive Paid Time Off
• 401k Savings Plan with Company Match
• Volunteer Opportunities
• Educational Assistance
• Travel Discounts
• and more!

Benefits may vary depending on location.

• No application deadline. All positions posted on on‑going basis until filled*