Front Desk Agent

crestline-external; Denver (CO); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health and Welfare plans

401k with Company Match

Volunteer Opportunities

Educational Assistance

Travel Discounts

Job summary

Crestline Hotels & Resorts is seeking a Full-Time Front Desk Agent at Springhill Suites Denver Airport to assist guests with check-in and check-out, manage phone calls, and handle special requests in line with hotel policies.

The role requires a high school diploma or GED, at least one year in a similar hotel position, and basic computer skills. Crestline offers a comprehensive benefits package and a collaborative work environment.

Qualifications

• High school diploma or GED required.
• At least 1 year experience in a similar hotel front desk role.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer phone calls and handle guest requests.
• Maintain knowledge of hotel features, rates, and promotions.
• Process check-ins/outs and handle payments.
• Coordinate with Bell Person for luggage.

Education

High School Diploma or GED

1 year front desk experience

Basic computer skills

Job description

Full‑Time Front Desk Agent – Springhill Suites Denver Airport

Pay Starting At: $21.00/hour

Overview

The Front Desk Agent is responsible for assisting guests with check‑in and check‑out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

• Front Desk Supervisor
• Front Desk Manager
• Front Office Manager
• Operations Manager
• Assistant General Manager
• General Manager
• Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation; b) all room rates, special packages and promotions; c) daily house count and expected arrivals/departures; d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check‑ins.
• Verify registration card information with the guest.
• Obtain back‑up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked‑in guests.
• Accept and record wake‑up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in‑house guest ledger report; report discrepancies to Manager.
• Process all check‑outs.
• Process adjustment vouchers, paid‑outs, correction vouchers, miscellaneous charges.

Education and Experience

• High School Graduate or General Education Degree (GED).
• One‑year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

From basic benefits to added advantages, Crestline Hotels & Resorts does what it takes to take care of our Associates—both in and outside of work. Benefits include: Health and Welfare plans to include Medical/Dental/Vision options, Competitive Paid Time Off, 401k Savings Plan with Company Match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more!

No application deadline. All positions posted on an ongoing basis until filled.