Front Desk Agent

Ontario Trillium Foundation; Davidson (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Opportunity for advancement

Job summary

Homewood Suites by Hilton in Davidson, North Carolina, is seeking a friendly and professional Front Desk Agent to join their team. The role involves managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service in a fast-paced environment. Candidates should have a high school diploma and customer service experience. The position offers competitive pay, flexible scheduling, and opportunities for advancement in hospitality.

Qualifications

• 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software.
• Able to stand for long periods and work weekends.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

Homewood Suites by Hilton Davidson takes pride in being a fun environment to work in, with a great management team and staff. We offer competitive salaries, medical benefits, paid time off, 401(k), and travel discounts. We are fully committed to team members and provide them with all the resources to make each person successful.

Gratitude, Trust, Teamwork, Ownership Mentality, and Lifelong Learning are interwoven in everything we do. We hire talent at all levels of our organization who exemplify these important attributes to provide a top-notch hospitality experience for our guests.

Homewood Suites by Hilton Davidson is an amazing place to work. Join our team!

We are an equal‑opportunity employer and do not discriminate based on race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status. EOE m/f/d/v

Job Summary:

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check‑ins and check‑outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast‑paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!

Benefits:

• Competitive pay
• Flexible scheduling
• Supportive team environment
• Opportunity for advancement

Responsibilities:

• Greet and assist guests during arrival and departure
• Process payments and issue room keys
• Respond promptly to guest questions and concerns
• Coordinate with housekeeping and maintenance
• Maintain accurate reservation records

Qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience preferred
• Comfortable using hotel reservation software
• Strong communication and problem‑solving skills
• Able to stand for long periods and work weekends