Hotel Front Desk Agent Full-Time

Davidson Hospitality Group.; Kissimmee (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Medical coverage (multiple tiers)

Dental & Vision Coverage

24/7 Teledoc service

Free maintenance medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Embassy Suites Orlando Sunset Walk in Kissimmee, FL, seeks a Front Desk Agent to deliver exceptional guest service and manage check-ins/check-outs with accuracy. You’ll assist guests with local recommendations, collaborate with other departments, and maintain a polished front desk area.

Flexibility for evenings, weekends, and holidays is required. Ideal candidates have prior front desk or hospitality experience, strong communication skills, and cash handling experience.

Qualifications

• Previous front desk or guest services experience in hospitality preferred.
• Strong communication and interpersonal skills with a guest-focused approach.
• Cash handling accuracy and attention to detail.
• Familiarity with hotel property management software and check-in/out procedures.
• Ability to work flexible shifts including evenings, weekends, and holidays.

Responsibilities

• Provide exceptional guest service and create a positive first impression.
• Efficiently check guests in and out with accuracy and courtesy.
• Respond promptly to guest inquiries and resolve issues professionally.
• Offer local attraction recommendations and information about hotel amenities.
• Coordinate with other departments to ensure seamless guest experiences.
• Keep the front desk area clean, organized, and properly stocked.
• Process cash and card transactions accurately and securely.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Cash handling

Communication

PMS knowledge

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS

Job description

Property Description

Embassy Suites Orlando Sunset Walk, located in the vibrant city of Kissimmee, Florida, is seeking passionate individuals to join our team! As a job applicant, you'll have the opportunity to work in a modern and stylish hotel that offers exceptional service and an unforgettable guest experience. With positions available in front desk, housekeeping, food and beverage, event planning, and more, there are abundant opportunities for career growth and advancement. Our hotel features spacious suites, contemporary amenities, and a lively atmosphere, creating an exciting work environment. As a member of the Embassy Suites Orlando Sunset Walk team, you'll have the chance to provide outstanding service to our guests, work in a dynamic tourist destination, and be a part of the renowned Hilton brand. Join us in delivering memorable hospitality experiences and become a valued member of our team at Embassy Suites Orlando Sunset Walk in Kissimmee, FL!

Overview

Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary:

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!

Qualifications

• Previous experience in a customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.