Guest Experience Agent - Front Desk (Flexible Schedule)

Homewood Suites by Hilton; Davidson (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Supportive team environment

Opportunity for advancement

Job summary

Homewood Suites by Hilton in Davidson, North Carolina, is seeking a friendly and professional Front Desk Agent to join their team. The role involves managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service in a fast-paced environment. Candidates should have a high school diploma and customer service experience. The position offers competitive pay, flexible scheduling, and opportunities for advancement in hospitality.

Qualifications

• 1+ year of customer service experience preferred.
• Comfortable using hotel reservation software.
• Able to stand for long periods and work weekends.

Responsibilities

• Greet and assist guests during arrival and departure.
• Process payments and issue room keys.
• Respond promptly to guest questions and concerns.
• Coordinate with housekeeping and maintenance.
• Maintain accurate reservation records.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

Homewood Suites by Hilton in Davidson, North Carolina, is seeking a friendly and professional Front Desk Agent to join their team. The role involves managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service in a fast-paced environment. Candidates should have a high school diploma and customer service experience. The position offers competitive pay, flexible scheduling, and opportunities for advancement in hospitality.