Front Desk Agent

Caesars Entertainment; Danville (VA); In loco; USD 19.000 - 27.000; Tempo pieno

Descrizione del lavoro

Caesars Entertainment is seeking a Front Desk Agent to handle check-in/check-out, greet guests, and resolve inquiries with a positive attitude. You will assist guests with kiosk check-ins, manage lines, and support end-of-day bookkeeping.

The role requires a HS diploma or GED, 1+ year front desk or guest service experience, and strong communication skills. A second language is beneficial, and you must be able to stand for long periods and multitask effectively.

Competenze

• HS diploma or GED is required.
• 1+ year experience in front desk or guest service.
• Must be at least 21 years old.
• Strong interpersonal and communication skills.
• Proficiency in a second language is beneficial.
• Must be able to multitask and maintain accuracy.

Mansioni

• Process check-in and check-out transactions for guests.
• Greet guests in the lobby and manage lines.
• Assist guests with self-check-in/out at kiosks.
• Handle end-of-day bookkeeping and account reconciliation.
• Answer guest inquiries and provide information about the city and property.
• Assist with dinner, shows, and other bookings.
• Maintain a positive attitude and professional demeanor.

Conoscenze

Interpersonal skills

Communication

Second language

Problem solving

Front desk experience

Basic computer skills

Team player

Formazione

High school diploma or GED

Descrizione del lavoro

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in and out of the hotel in person, electronically, via phone call or at kiosk stations. Additionally, front desk agents are resources for all guest questions, providing services with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

How You Will Create the Extraordinary

Process check-in and check-out transactions for guests

Greet guests in the lobby and help with line management and crowd control

Assistguests with their self-check in and check out needs at kiosk stations

Handle end of the day bookkeeping,auditingand account reconciliation

Assistguests with questions about the city and property

Assistguests with booking dinner, shows,etc.

Assistswith guest service recovery when possible

Answer guest and team member phone or radio calls

Maintains and upbeat and positive attitude at all times

Responsible for being knowledgeable of current events in hotel toassistguests

Acts as a liaison on behalf of the guest toexpediteguest requests

Maintains a professional and courteous attitude towards all guests (internal and external)

Anticipatingguests’needs and guest expectations

Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.

Any other task/duties as assigned

What You Will Need

HS diploma or GED.

One or more years of appropriateexperience;or equivalent combination of education and experience.

Must be at least 21 years of age.

Strong Interpersonal and communication skills.

Proficiencyin a second language would be beneficial.

Self-starter with strongproblem-solvingability

One year’s experience in front desk or guest service field; 6 months experience in basic computer knowledge; team player

Excellent oral and written communication in English; heavy telephone volume; must be able to tolerate secondary smoke

Close knit environment, with constant co-worker involvement

Must be able to complete several tasks at once with accuracy

Must be able to stand and walk forentireshift (an average8-hourshift) while moving from kiosk to kiosk as needed toassistguests.

Ability to uphold anddemonstratethe highest level of integrity in all situations and recognize standards required by a regulated business.

Wage: $16.75 per hour

ADDITIONAL REQUIREMENTS

May be subject to smoking environment and moderate noise.

Fast paced, high volume environment involving constant

Must be able to stoop,reachandbendas necessary.

Must be able to respond calmly and make rational decisions when handling guest demands in a fast-paced environment.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

ADA

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.