Front Desk Agent

LINE DC; Cypress (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player seeks enthusiastic individuals to join their team in a vibrant hotel environment. This role offers the opportunity to create memorable experiences for guests by providing exceptional service and hospitality. As part of a creative community, you will engage with diverse guests and contribute to a welcoming atmosphere. If you have a passion for service and a collaborative spirit, this position is perfect for you. Join a team that values individuality and creativity while shaping the guest experience in a culturally rich setting.

Benefits

Hiring bonus

Competitive wages

Diverse work environment

Inclusive workplace

Qualifications

• 3+ years of experience in hospitality or service industry preferred.
• Strong communication and problem-solving skills essential.

Responsibilities

• Greet guests promptly and maintain a friendly atmosphere.
• Handle guest interactions with professionalism and hospitality.
• Manage check-in and check-out processes accurately.

Skills

Strong communication skills

Problem solving abilities

Collaborative spirit

Attention to detail

Education

High School diploma or GED

Tools

Microsoft Office

Opera PMS

Job description

NEW! Offering a $300 HIRING BONUS for any Ward 1 residents! If you live in Ward 1 and get hired, we are offering a $300 hiring bonus to be paid in 30 days of employment.

About our Company

The LINE is a collection of hotels rooted in culture and built for discovery a launchpad for city life in LA, Austin, and DC. Each property is a creative expression of its surroundings, designed for travelers who seek more than a place to sleep. We champion bold design, local flavor, and experiences that blur the line between hotel and neighborhood.

From our iconic Koreatown perch in LA to a reimagined church in the heart of DC, and a lakeside sanctuary in downtown Austin, the LINE is more than a stay it’s a cultural connector. Our spaces are home to award-winning restaurants, neighborhood events, rooftop gatherings, and stories that start with check-in and unfold with every curious step out the door.

At the LINE, we celebrate individuality, creativity, and the spirit of the cities we call home. Join us and help shape the guest experience for those who see travel as an invitation to explore something new.

Responsibilities

Greet every guest promptly with a smile and maintain eye contact

Establish and maintain good communications and team work with fellow colleagues and other departments within the hotel

Handle all guest interactions, in person and over the phone, with the highest level of hospitality and professionalism, accommodating special requests whenever possible, resolve customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.

Check in guests, assure that guest is assigned type of room requested and the correct rate is charged.

Arrange for luggage to be delivered to guest rooms as needed

Issue correct keys to the guest

Check out guest at end of stay, ascertain guest satisfaction, collect keys, post late charges and present bill to guest

Settle guest bills accurately

Maintain a balanced bank assigned by the hotel and make change, cash checks, exchange foreign currency as needed

Reconcile all transactions at the close of each shift

Create a friendly, comfortable and helpful atmosphere for guests that demonstrate the highest standards for gracious hospitality

Accept reservations, changes and cancellations in the absence of Reservations Department Staff

Handle guest inquiries in a prompt and courteous manner, whether personally or by introducing the guest to the appropriate department

Understand all aspects of the Front Office in the hotel’s Property Management System

Possess knowledge of all hotel services, facilities, outlet operating hours and amenities

Understand all fire/safety procedures and provide necessary assistance to guests and employees in the event of an emergency

Participate in scheduled departmental meetings and all other relevant meetings as requested

Core Competencies

High School diploma or general education degree (GED)

Three (3) years related experience in hospitality or service industry preferred

Strong communication skills

Collaborative spirit

Ethical Conduct

Computer Proficiency: Microsoft Office, Opera PMS

Positive Attitude

Eye for Detail

Problem solving abilities

Compensation & Benefits

We offer competitive wages and benefits while fostering a diverse and inclusive work experience.

We thrive in being a diverse work environment. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.

About our Brand

More than a group of hotels, The LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. LINE hotels are both reflective and responsive— shaped by the communities they are part of while also contributing something new to those places. LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.