Front Desk Agent

Sage Restaurant Group; Colorado; On-site; USD 28,000 - 35,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Associate at its Colorado location. The role involves managing guest check-ins, reservations, and facilitating customer inquiries in a dynamic hospitality environment. The ideal candidate will possess strong communication skills, a high school diploma, and a customer-friendly demeanor. Enjoy competitive benefits including discounted hotel rates and a supportive work atmosphere that fosters growth.

Benefits

Employee Referral Program - up to $1000

Free Monthly RTD EcoPass

Sage Savings Spot Deals

Discounted Hotel rates

Paid time off for Vacation, Sick days, and Holidays

Fun work environment

Qualifications

• Must be fluent in oral and written English.
• High school graduate level mathematical aptitude required.
• Experience in dealing with the public and customer service skills.

Responsibilities

• Greets guests and manages check-in and check-out procedures.
• Handles cash transactions and maintains guest accounts.
• Answers inquiries and accepts reservations via phone and in person.

Skills

Cash handling procedures

Customer service skills

Communication

Organizational skills

Education

High School diploma or equivalent

Job description

Hilton Denver City Center is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Overview

Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Responsibilities

Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.

Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.

Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.

Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.

Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.

Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

Maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

None required

Knowledge/Skills

Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.

Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.

Must be fluent in oral and written English.

Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to read written communiques and monochrome computer screen.

Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.

Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.

90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing.

Mobility - must be able to reach all areas of hotel to assist clients.

Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs.

Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%

Employee Referral Program - $500 to $1000 based on position!

Free Monthly RTD EcoPass- Full time Only

Sage Savings Spot Deals on furniture, electronics, cell phone plans, flowers, restaurants and much, much more!

Discounted Hotel rates at all Hilton & Sage managed Hotels & Restaurants

Paid time off for Vacation, Sick days and Holidays (FT Employees)

A fun work environment that encourages individuality, recognition, growth & development