Front Desk Agent

Highgate; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality management company is looking for a Front Office Agent at La Quinta Colorado Springs - South/Airport. The role involves providing excellent guest service, managing reservations, and ensuring efficient check-in/out processes. Full-time and part-time applicants are welcomed with competitive pay and a range of benefits.

Benefits

Travel discounts

Competitive medical coverage

Dental coverage

Vision coverage

401k retirement plan

Qualifications

• Experience in hospitality preferred.
• Excellent communication and interpersonal skills.
• Reliable attendance and adherence to hotel standards.

Responsibilities

• Provide attentive service to guests during check-in and throughout stay.
• Handle check-ins and checkouts courteously and efficiently.
• Answer inquiries regarding restaurants, transportation, entertainment.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Education

High School diploma or equivalent

College coursework in a related field

Tools

Front desk computer systems

Job description

Compensation Type: Hourly

Highgate Hotels is a premier real estate investment and hospitality management company, widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenues. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. The company also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to optimize performance and asset value. With an experienced management team, Highgate is a trusted partner for top ownership groups and major hotel brands. The company maintains offices in London, New York, Dallas, and Seattle.

Location

La Quinta Colorado Springs - South/Airport

2750 Geyser Drive, Colorado Springs, CO 80906

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Pay Rate: $16.35 per hour.

Benefits include travel discounts, competitive medical coverage with three tiers, dental, vision, supplemental benefits, and a 401k retirement plan available to full-time and part-time staff who qualify.

Applications are ongoing for this position. Apply here.

Responsibilities

• Answer inquiries regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and promotions listed in the Red Book.
• Familiarize with all in-house groups and restricted dates.
• Obtain necessary information for reservations and quote rates accordingly.
• Understand hospitality terminology and emergency procedures.
• Handle check-ins and checkouts courteously and efficiently.
• Communicate effectively with staff via radio etiquette.
• Operate all relevant front desk computer systems.
• Complete shift duties timely and accurately, including reports and paperwork.
• Maintain promotional materials and guest programs.
• Keep work area clean and assist with guest safes.

Qualifications

• College coursework in a related field is helpful.
• Experience in hospitality preferred.
• High School diploma or equivalent required.
• Computer proficiency required.
• Customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask, prioritize, and maintain high standards of appearance and professionalism.
• Reliable attendance and adherence to hotel standards.
• Ability to handle problems proactively and maintain confidentiality.
• Cross-training in hotel operations is a plus.