Front Desk Agent CtC

Hotelvalencia; Lubbock (TX); On-site; USD 28,000 - 38,000; Full time

Job summary

Join an award-winning team as a Front Desk Agent at a leading hotel collection in Lubbock, TX. This role focuses on providing exceptional customer service, managing check-in and check-out processes, and supporting various hotel operations. We seek enthusiastic individuals ready to contribute to a positive team environment.

Benefits

Medical, Dental, Life insurance

Paid Time Off

Community Service Days

Qualifications

• Experience in hotel operations or customer service preferred.
• 1+ year hotel front desk experience preferred.
• Availability for mornings, nights, weekends, and holidays.

Responsibilities

• Handle check-in, check-out, and guest requests.
• Manage cash and guest accounts accurately.
• Maintain friendly, courteous demeanor.

Skills

Communication

Teamwork

Multitasking

Customer Service

Patience under pressure

Education

High School Diploma

Tools

Hotel operating systems

Computer programs

Job description

Join to apply for the Front Desk Agent CtC role at Valencia Hotel Collection

5 days ago Be among the first 25 applicants

Join to apply for the Front Desk Agent CtC role at Valencia Hotel Collection

Description

WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD WINNING TEAM.

Job Details

• Level: Entry
• Job Location: Cotton Court - Lubbock, TX
• Position Type: Full Time
• Education Level: High School
• Travel Percentage: None
• Job Shift: Any
• Job Category: Hospitality - Hotel

Description

Up to $900 RETENTION PROGRAM PAY and MORE, APPLY to FIND OUT!
Are you a Customer Service Super Star? WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD WINNING TEAM.
Cotton Court Hotel, located in Lubbock, TX, is a community pillar and part of Valencia Hotel Group. We seek outstanding talent to provide exceptional customer service to our guests. Our hotels showcase modern design and classic character. We empower team members to go above and beyond.

Job Summary

Our Hotel Front Desk Agents communicate with guests in a friendly manner, handling check-in, check-out, inquiries, problem solving, guest requests, billing, cash handling, and daily tasks. Valencia Hotel Group has 7 hotels across Texas and California.

Shift Requirements

Seeking day and evening shifts (7am - 3pm, 3pm - 11pm, mid-shifts as needed). Employees work holidays and weekends.

Responsibilities

• Contribute positively to the team
• Prepare for guest requests
• Participate in training
• Check guests in and out
• Proficient in hotel operating systems and procedures
• Maintain friendly, courteous demeanor
• Assist guests with questions and information
• Handle cash transactions accurately
• Maintain good customer relations
• Operate PBX equipment
• Manage cash and guest accounts
• Update information in the system
• Complete opening and closing duties
• Act as Manager on Duty when necessary
• Communicate with other departments
• Handle workplace problems effectively
• Attend meetings
• Keep work areas clean and organized
• Report unsafe conditions
• Follow safety and security policies
• Maintain hotel equipment
• Perform other duties as assigned

Qualifications

• Experience in hotel operations or customer service preferred
• Effective communication skills
• Teamwork skills
• Multitasking ability
• Patience under pressure
• Proficiency with computer programs
• Excellent customer service skills
• 1+ year hotel front desk experience preferred
• 2+ years customer service experience
• Strong English communication and organizational skills
• Availability for mornings, nights, weekends, and holidays

Benefits

• Medical, Dental, Life insurance
• Paid Time Off
• Community Service Days
• Learn more about benefits

Valencia Hotel Group is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, disability, or ancestry, and seek a diverse workforce.