Front Desk Agent

Wyndham Hotels & Resorts; Colorado Springs (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel group is seeking a Front Office Agent responsible for providing exceptional guest service during check-in, stay, and checkout. This role involves managing reservations, handling guest inquiries, and maintaining a professional demeanor. Competitive benefits and travel discounts are offered.

Benefits

Travel discounts at all hotels

Medical, dental, and vision benefits

401k retirement plan for eligible staff

Qualifications

• High School diploma required; college coursework helpful.
• Hospitality experience preferred.
• Computer proficiency required.

Responsibilities

• Answer guest inquiries regarding services and amenities.
• Handle check-ins and checkouts efficiently.
• Complete shift-related reports and paperwork accurately.

Skills

Customer service

Communication

Multitasking

Education

High School diploma or equivalent

Tools

Front desk computer system

Job description

Position: Front Office Agent

Location: La Quinta Colorado Springs - South/Airport, 2750 Geyser Drive, Colorado Springs, CO 80906

Compensation: $16.35 per hour

Overview: The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Benefits: Travel discounts at all hotels, competitive benefits including medical, dental, vision, supplemental benefits, and a 401k retirement plan for eligible full-time and part-time staff.

Application: Taking applications ongoing. Apply at: www.highgate.com/careers

Responsibilities:

1. Answer guest inquiries regarding services and amenities.
2. Follow cash handling and credit policies.
3. Be familiar with rates, packages, and promotions.
4. Manage reservations and rate-quoting scenarios.
5. Handle check-ins and checkouts efficiently and courteously.
6. Operate the front desk computer system proficiently.
7. Complete shift-related reports and paperwork accurately.
8. Maintain a clean and organized work area.
9. Assist guests with safe deposit boxes and other needs.

Qualifications:

1. High School diploma or equivalent; college coursework helpful.
2. Experience in hospitality preferred.
3. Computer proficiency required.
4. Excellent verbal and written communication skills.
5. Customer service experience preferred.
6. Ability to multitask and prioritize effectively.
7. Maintain professional appearance and demeanor.
8. Ability to handle problems proactively and discreetly.
9. Availability to work varied shifts as needed.