Front Desk Agent

Oldham Goodwin Group; College Station (TX); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

Oldham Goodwin Group in College Station, TX seeks a Front Desk Clerk to greet guests, check in/out, and provide outstanding service. You will handle room assignments, answer phones, and assist guests with inquiries while maintaining accurate records and cash handling.

The role requires strong communication, multitasking, and basic computer skills with Microsoft Office. Prior hospitality experience helps but is not required; a friendly, professional demeanor and reliability are essential to

Qualifications

• Education: High school diploma or GED, or equivalent.
• Experience: 0–3 months related experience and/or training, or equivalent.
• Skills: Ability to prioritize and multitask in high-pressure situations.

Responsabilités

• Greet guests warmly and assist with check-in/check-out.
• Handle room assignments and guest requests.
• Provide excellent service and respond to inquiries/complaints.
• Operate hotel computer systems and process payments.
• Answer phones and direct to appropriate staff.
• Coordinate work orders and perform clerical tasks.

Connaissances

Communication Skills

Multitasking

Customer Service

Microsoft Office Suite

Formation

High school diploma or GED

Outils

Microsoft Office Suite

Description du poste

DescriptionThe Front Desk Clerk greets and assists guests. In addition, this employee completes guest registration, room assignments, and provides excellent service.ESSENTIAL DUTIES AND RESPONSIBILITIESGive a warm and sincere greeting, and a fond farewell, thank you, and invitation to returnCheck the guest in and out in an efficient mannerAnticipate the gusts needs and exceeds their expectationsProper cash and credit card handlingCommunicate effectively with guestsRespond to guest inquiries and complaints in person and via telephoneEffectively operate the hotel computer systemsDevelop a thorough knowledge of hotel staff, services, hours of operation, room rates, amenities, and hotel surroundingsMonitor room availability, selling strategies, discounts and frequent guest program benefitsCommunicate and coordinate work ordersPerform other clerical duties as needed, such as filing, photocopying, and collating.Answer incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.Retrieve messages from voice mail and forwards to appropriate personnel.Other duties as assignedQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience:High school diploma or general education degree (GED); or zero to three months related experience and/or training; or equivalent combination of education and experience.Ability to prioritize and multi-task in high-pressure situations.Prior hospitality experience is preferential, but not required.Communication Skills:Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.Mathematical Skills:Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Computer Skills:Proficient in Microsoft Office Suite