Front Desk Agent

Donohoe Hospitality Services; College Park (MD); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision benefits

Paid time off

Retirement plans

Room discounts

Daily pay access

Job summary

Donohoe Hospitality Services is seeking a Front Desk Agent at Cambria Hotel College Park in College Park, MD. The role handles guest check-ins/check-outs, reservations, and guest inquiries in a friendly, professional manner.

Compensation is $16.00–$17.00 per hour, experience-based. The position is full-time, on-site, with opportunities to learn and grow within a hospitality-focused team offering benefits and room discounts.

Qualifications

• 1+ year of customer service or hospitality experience (hotel front desk a plus).
• Strong communication and people skills.
• Basic knowledge of property management systems; training provided.
• Ability to multitask and stay calm under pressure.
• Flexible availability including weekends, evenings, and holidays.
• Polished, professional demeanor with guest-first mindset.

Responsibilities

• Greet guests warmly and maintain a welcoming front desk.
• Handle check-ins, check-outs, and reservations accurately.
• Answer guest questions and fulfill requests.
• Process payments, manage room keys, and keep systems running smoothly.
• Coordinate with housekeeping and maintenance for seamless service.
• Know hotel offerings and local hotspots to assist guests.
• Keep front desk area polished, professional, and inviting.
• Support teammates as part of a collaborative team.

Skills

Customer service

Hospitality

Communication skills

Tech-savvy

Multitasking

Flexibility

Guest relations

Tools

Property Management System (PMS)

POS systems

Job description

Cambria College Park
8321 Baltimore Avenue
College Park, MD 20740, USA

Description

Position: Front Desk Agent
Location: Cambria Hotel College Park
Department: Front Office
Reports To: Front Office Manager | Front Office Supervisor
Status: Full-Time

Salary Range: $16.00 - $17.00 per hour (experience-based compensation)

Who We Are

At Cambria Hotel College Park, we blend contemporary style with personalized service to create a casually sophisticated experience for every guest. Located just steps from the University of Maryland and minutes from the heart of Washington, D.C., our hotel is a hub for travelers seeking comfort, connection, and convenience.

We are a proud upscale collection designed for the modern traveler. Our hotel features locally inspired design, spa-style bathrooms, and tech-forward amenities that reflect the vibrant energy of our community. Whether it's a business trip, a campus visit, or a weekend getaway, we provide a seamless stay that feels both elevated and approachable.

Our team is passionate about hospitality and committed to delivering memorable experiences. We believe in creating a workplace where individuality is celebrated, growth is encouraged, and service excellence is a shared goal. At Cambria College Park, we don't just welcome guests—we welcome them like family.

Who You Are

You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests in—you're setting the tone for their entire stay.

What You'll Do

• Greet guests with warmth, authenticity, and a genuine smile
• Handle check-ins, check-outs, and reservations with precision and personality
• Be the go-to for guest questions, requests, and unexpected moments
• Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly
• Collaborate with housekeeping, maintenance, and other departments to deliver seamless service
• Stay sharp on hotel offerings, local hotspots, and insider tips
• Keep the front desk area polished, professional, and welcoming
• Jump in where needed—because teamwork makes the magic happen

What You Bring

• 1+ year of customer service or hospitality experience (hotel front desk a plus)
• Strong communication skills and a natural ability to connect with people
• Tech-savvy with basic knowledge of property management systems (We'll train you!)
• Ability to multitask and stay cool under pressure
• Flexible availability, including weekends, evenings, and holidays
• A polished, professional vibe and a guest-first mindset
• Hunger to learn, grow, and be part of something special

Core Skills & Abilities

• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds
• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively

Additional Responsibilities

• The hotel operates 24/7, necessitating that department schedules be adjusted to accommodate varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.