At Your Service Agent

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks an At Your Service Agent in Cincinnati to provide first‑line guest communications, manage calls, and support front desk operations.

You will use the PBX system, answer and route calls, relay messages, coordinate guest requests, and assist with wake‑up calls and emergencies, contributing to a smooth, welcoming guest experience.

Responsibilities

• Uses PBX switchboard to connect interoffice and house calls.
• Answers, screens, and routes outside and in‑house calls, efficiently.
• Keeps record of requests placed by guests and ensures requests are completed.
• Operates radio system to relay in‑house messages and information.
• Initiates the positive guest experience with the hotel.
• Coordinates emergency communications during fire, health and elevator emergencies.
• Accepts all messages for in‑house, arrival and function guests and ensures timely distribution.
• Review daily listings of upcoming hotel events and assist with billing postings to guest accounts.

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

What You Will Have An Opportunity To Do

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

At Your Service Agent Responsibilities

Primary responsibilities for the At Your Service Agent will include but are not limited to:

• Uses private branch exchange (PBX) switchboard to connect interoffice and house calls.
• Answers, screens, and routes outside and in‑house calls, in an efficient manner, maintaining standards.
• Keeps record of requests placed by guests and ensures requests are completed.
• Operates radio system to relay in‑house messages and information.
• Inputs wake up calls.
• Places welcome calls to guests.
• Understands and can react to emergency situations and procedures.
• Utilizes PBX and front office computer system.
• The smooth functioning of the entire hotel telephone system relies upon the ability of the telephone operators to properly handle all outgoing, incoming and internal telephone communication.
• Initiate the positive guest experience with the hotel.
• Relied upon to coordinate emergency communications to the fire and emergency response units.
• Understand all hotel emergency procedures and coordinate communications during fire, health and elevator emergencies.
• Accept all messages for in‑house, expected arrival and function guests and ensure their efficient and timely distribution.
• Review daily listings of upcoming hotel events.
• Develop general hotel operational background to provide information to guests.
• Report telephone related problems to Front Office Manager.
• Assist guests with dialing instructions as requested.
• Accept time and charges from outside operators; deliver to Front Desk to ensure the timely posting of these charges to the guests account.
• Process paperwork as directed during off peak periods.
• Complete competitive survey on a daily basis.
• Maintain neat and orderly work area.

What are we looking for?

Compensation

$17.00
$20.40

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.