Front Desk Agent

Canopy Hilton Harbor Point; Chevy Chase Village (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking enthusiastic individuals to join their front desk team. This role is pivotal in creating a memorable experience for guests, where you will be the first point of contact, ensuring a seamless check-in process and providing valuable local insights. If you possess a proactive attitude and a passion for service, this opportunity is perfect for you to start or advance your career in the hotel industry. Join a dynamic team that values respect and teamwork while contributing to a welcoming atmosphere for all guests.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plans

Qualifications

• Strong communication and interpersonal skills are essential.
• Ability to manage stress and maintain composure in challenging situations.

Responsibilities

• Welcome guests and ensure smooth check-in and check-out processes.
• Handle inquiries, requests, and complaints from guests effectively.
• Maintain cleanliness and security of the Front Office area.

Skills

Good communication skills

Interpersonal skills

Ability to work in a fast-paced environment

Judgment under pressure

Job description

Courtyard Chevy Chase
5520 Wisconsin Ave
Chevy Chase Village, MD 20815, USA

Description

Courtyard by Marriott Bethesda Chevy Chase is always looking for people who are passionate about serving others to join our front desk team. The front desk team is the center of the hotel where most interactions with guests take place. Your role is critical to our guests' overall experience. At Courtyard by Marriott Bethesda Chevy Chase, we cherish and treat everyone with respect. If you have a proactive, enthusiastic, responsible personality – this role is ideal for you! If you are ready to start or advance your career in the hotel industry, we would love to meet you!

Our guests' first impression starts with you! As a Front Desk Agent, you will be welcoming our guests to the hotel, providing a smooth check-in,processing payment, offering local insights, and paying attention to detail that will provide them with a friction-free experience stay.

Essential Functions

• Check guests in and out of the hotel according to hotel and/or brand standards.
• Inform guests about the hotel’s facilities, policies and procedures. Provide tourist information to guests.
• Handle hotel phone system. Transfer calls to appropriate departments/guests. Accurately take messages for guests.
• Take, modify and cancel guestroom reservations.
• Deal with inquiries, requests and complaints from guests. Coordinate with other departments to fulfill guest special requests.
• Perform cashier duties, cash traveler’s’ checks. Post phone charges and other miscellaneous charges to guest accounts.
• Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
• Follow in-house procedures to help ensure the security of guests and employees. Know hotel emergency procedures.
• Maintain cleanliness of the Front Office area.

Additional Responsibilities

• The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and employees may be asked to work shifts other than those they prefer or normally work.
• Employees are required to adhere to all work rules, procedures and policies established by the hotel, including, but not limited to, those contained in the employee handbook.

Skills and Abilities

• Good communication and interpersonal skills.
• Ability to stand for extended periods of time.
• Ability to work in a fast-paced environment.
• Ability to maintain control and composure in difficult situations and exhibit good judgment.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance*, leaves of absence, retirement plans, paid time off, and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work.*minimum 32 hours/week to qualify