Front Desk Agent

Remington Hospitality; Annapolis (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This full-time position is perfect for individuals who thrive in a fast-paced environment and enjoy providing exceptional customer service. The role involves welcoming guests, managing reservations, and ensuring smooth check-in and check-out experiences. If you possess strong communication skills and a keen attention to detail, this opportunity allows you to grow in a supportive atmosphere while making a positive impact on guests' experiences.

Qualifications

• Entry-level position requiring strong customer service and communication skills.
• Knowledge of cash handling and reservation management is essential.

Responsibilities

• Greet guests and manage check-in/check-out processes professionally.
• Handle cash and credit transactions accurately.

Skills

Customer Service

Cash Handling

Reservation Management

Communication Skills

Tools

Front Office Computer Systems

Job description

Join to apply for the Front Desk Agent role at Remington Hospitality.

Job Responsibilities:

1. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
2. Promptly, accurately, and efficiently post all charges.
3. Have complete working knowledge of Front Office computer or manual systems, including all daily transactions and less frequent tasks.
4. Manage cash handling accurately, including receiving cash, checks, and credit card information from guests for payments, and making change correctly.
5. Review reservations with special requests and work to block rooms accordingly.
6. Understand hotel rates, discounts, and how to handle each.
7. Be knowledgeable of reservation procedures, including taking same-day reservations efficiently, and follow cancellation and relocation procedures when necessary.

Additional Information:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality

Referrals can increase your chances of interviewing at Remington Hospitality by 2x.

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