Guest Experience Associate – Front Desk & Concierge

Concord Hospitality Enterprises Co.; League City (TX); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Training and development opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk/Guest Services Clerk in League City, Texas. The role centers on guest interaction from arrival to departure, delivering friendly, proactive service and ensuring a welcoming experience.

You will assist guests, handle inquiries, and promote Concord’s brand standards while staying knowledgeable about travel programs and available offers. This is a part-time, hourly position with opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

Assist guests efficiently, courteously, and professionally at all times

Maintain a high level of service and hospitality standards

Promptly address guest concerns and ensure satisfaction in a timely manner

Post guest charges, collect payments, and follow cash handling procedures

Handle guest mail and messages with respect to privacy and professionalism

Stay knowledgeable about the hotel brand, travel programs, and special offers

Communicate guest feedback effectively to departments and management

Respond quickly to calls, lobby visitors, and team members needing assistance

Maintain full knowledge of hotel safety and emergency procedures

Qualifications

High school diploma or equivalent preferred

Prior hospitality or customer service experience is a plus

Strong interpersonal and communication skills

Ability to multitask and remain professional in a fast-paced environment

Detail-oriented with strong organizational skills

Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

This is a part-time, hourly, non-exempt position

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality