Front Desk Clerk

Concord Hospitality Enterprises Co.; Orange Park (FL); Sur place; USD 19 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive wages

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates

Résumé du poste

Concord Hospitality Enterprises Co. seeks a Front Desk Clerk/Guest Services Clerk in Florida to warmly welcome guests from arrival to departure, resolving concerns and delivering outstanding service.

You will handle payments, provide information on hotel programs, and coordinate with departments to ensure smooth experiences. Ideal candidates possess strong interpersonal skills, multitask well, and adapt to busy shifts, including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Able to multitask and stay professional in a fast-paced environment.

Responsabilités

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with respect to privacy and professionalism.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.
• Communicate guest feedback effectively to departments and management.
• Respond quickly to calls, lobby visitors, and team members needing assistance.
• Maintain full knowledge of hotel safety and emergency procedures.

Connaissances

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Flexibility in shifts

Formation

High School Diploma or equivalent

Description du poste

Description

As a Front Desk Clerk or Guest Services Clerk at Concord Hospitality, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times


• Maintain a high level of service and hospitality standards


• Promptly address guest concerns and ensure satisfaction in a timely manner


• Post guest charges, collect payments, and follow cash handling procedures


• Handle guest mail and messages with respect to privacy and professionalism


• Stay knowledgeable about the hotel brand, travel programs, and special offers


• Communicate guest feedback effectively to departments and management


• Respond quickly to calls, lobby visitors, and team members needing assistance


• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred


• Prior hospitality or customer service experience is a plus


• Strong interpersonal and communication skills


• Ability to multitask and remain professional in a fast-paced environment


• Detail-oriented with strong organizational skills


• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages


• Medical, dental, and vision insurance


• Life insurance and short/long-term disability options


• 401(k) program with company match


• Tuition assistance


• Discounted room rates at Concord-managed hotels


• Training, development, and career advancement opportunities

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality